Privacy Policy

This Privacy Policy ("Policy") applies to the Living Radiant website, https://living-radiant.com, and Living Radiant, LLC ("Company") and governs data collection and usage. The Company website is a professional health coaching website that provides information about coaching services, educational wellness content, and links to schedule a complimentary one-hour Discovery Session or coaching services through Practice Better. By using the Company website, you consent to the data practices described in this Policy.

I. Collection of Your Personal Information

In order to better provide you with the services you request, the Company may collect personally identifiable information that you voluntarily provide, such as:

• First and last name
• Email address
• Phone number

We collect personal information only when you voluntarily provide it to us. For example, you may contact us by email or choose to schedule a complimentary one-hour Discovery Session or coaching appointment through our website.

When you select a scheduling option on our website, you are redirected to Practice Better, our client management platform. Information you provide through Practice Better, such as your name, email address, phone number, appointment details, intake forms, payment information when applicable, and any other information you voluntarily submit, is collected and processed by Practice Better in accordance with its own Privacy Policy and Terms of Service.

Living Radiant uses this information to communicate with you, schedule and provide services, manage the coaching relationship, maintain business records, process payments when applicable, and fulfill professional, legal, tax, accounting, and administrative obligations. We may also gather additional personal or non-personal information in the future as our services evolve.

II. Use of Your Personal Information

The Company collects and uses your personal information in the following ways:

• To operate and deliver the services you have requested.
• To provide you with information or services that you request from us.
• To provide you with notices regarding appointments, services, or your client relationship.
• To carry out the Company's obligations and enforce its rights arising from contracts entered into between you and the Company, including for billing and collection.
• To notify you about changes to the website or any services we offer or provide through it.
• To maintain the security of the Company's services and prevent fraud or misuse.
• To comply with applicable laws, regulations, legal processes, or governmental requests.
• To respond to inquiries, schedule Discovery Sessions and coaching appointments, provide coaching-related services, communicate with clients and prospective clients, maintain internal records and administrative functions, manage client relationships through third-party platforms such as Practice Better, process payments when applicable, improve website content and services, and comply with legal, tax, accounting, and business obligations.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

The Company may also use your personally identifiable information to inform you of other products or services available from the Company.

III. Sharing Information with Third Parties

The Company does not sell, rent, lease, or trade its customer lists or personal information to third parties.

The Company does not sell biometric data to third parties.

The Company may share data with trusted service providers as necessary to operate the website, schedule and provide services, process payments, send communications, maintain records, provide customer support, or perform statistical analysis. These service providers may include Practice Better, Netlify, Google Workspace, payment processors, and other vendors used in the ordinary course of business. Such providers may use personal information only as necessary to perform services for the Company and are subject to their own contractual, privacy, and security obligations.

Our website includes links to Practice Better, where scheduling, intake forms, client communications, payments when applicable, coaching documentation, and related coaching services may be managed. Information submitted through Practice Better is subject to Practice Better's Privacy Policy and Terms of Service.

The Company may disclose your personal information, without notice, if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to applicable law or comply with legal process served on the Company or the Site; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company or the public.

IV. No Sale of Personal Information

Living Radiant does not sell, rent, lease, or trade personal information to third parties. If our practices change in the future, this Policy will be updated as required by applicable law.

V. Website Analytics and User Behavior

The Company may use basic website analytics to understand how visitors use the website, determine which pages or services receive interest, evaluate website performance, improve content, and enhance the user experience. The Company does not use this information to deliver personalized advertising or to profile users for automated decision-making.

VI. Automatically Collected Information

The Company or its hosting and analytics providers may automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain the quality and security of the service, and to provide general statistics regarding use of the website.

VII. Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage users to be aware when they leave our Site and to review the privacy statements and terms of any other site that collects personal information.

VIII. Security of Your Personal Information

The Company uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. These methods include:

• SSL/TLS encryption for the website.
• Third-party platforms and service providers, including Netlify, Practice Better, and Google Workspace, that provide security features for website hosting, scheduling, communication, and client-related information.

When personal information, including payment information when applicable, is transmitted to third-party websites, it may be protected through encryption such as Secure Sockets Layer (SSL) or Transport Layer Security (TLS).

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. However, no data transmission over the Internet or wireless network can be guaranteed to be 100 percent secure. You acknowledge that: (a) there are security and privacy limitations inherent to the Internet that are beyond our control; and (b) the security, integrity, and privacy of information exchanged through the Site cannot be guaranteed.

IX. Right to Deletion

Subject to applicable law and certain exceptions, upon receipt of a verifiable request from you, we may:

• Delete your personal information from our records; and
• Direct applicable service providers to delete your personal information from their records.

We may not be able to comply with a deletion request when retention is necessary to:

• Complete the transaction for which the personal information was collected, provide a requested service, or otherwise perform a contract between you and the Company.
• Detect security incidents; protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for such activity.
• Identify and repair errors that impair existing intended functionality.
• Exercise or protect legal rights, including rights of free speech.
• Comply with applicable privacy, communications, record-retention, tax, accounting, professional, or other legal obligations.
• Engage in lawful internal uses that are reasonably aligned with your expectations based on your relationship with the Company.
• Otherwise use your personal information internally in a lawful manner compatible with the context in which you provided it.

X. Data Security and Breach Notification

The Company maintains reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, acquisition, disclosure, or use. In the event of a security incident involving personal information, the Company will investigate the incident and provide notice to affected individuals and, where required, applicable regulatory authorities in accordance with applicable law. Any required notice will be provided in the manner and within the timeframes prescribed by law.

XI. Children Under 13

The Company does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of 13, you must ask your parent or guardian for permission to use this website.

XII. Email Communications

From time to time, the Company may contact you by email for announcements, confirmations, scheduling, service-related communications, educational information, surveys, or promotional communications.

If you would like to stop receiving marketing or promotional communications from Living Radiant, you may use the unsubscribe link included in those emails, when available, or contact us at lanakoepke@living-radiant.com and request removal from future promotional communications. This does not prevent the Company from sending non-promotional communications related to appointments, agreements, transactions, or services you have requested.

XIII. External Data Storage Sites

We may store data on servers provided by third-party hosting, communications, scheduling, client-management, or payment vendors with whom we have contracted.

XIV. Changes to This Policy

The Company reserves the right to change this Policy from time to time, including when there are changes in our services, data-protection practices, technology, or applicable law. When changes are significant, we may provide notice by email, by placing a prominent notice on the website, and/or by updating the effective date of this Policy. Your continued use of the website or services after modifications become effective constitutes acknowledgment of the revised Policy.

XV. Contact Information

The Company welcomes your questions or comments regarding this Privacy Policy. If you believe that the Company has not adhered to this Policy, please contact:

Living Radiant, LLC

4144 Wythe Ln.

Indianapolis, Indiana 46250

Email: lanakoepke@living-radiant.com

Phone: 317-413-1682